CANDLE & CRUDE
Website: https://candleandcrude.com
Email: support@candleandcrude.com
Last Updated: 20 October 2026
1. Introduction
Welcome to Candle & Crude, an online financial education, digital publishing and market-information platform operated by [MAYUR KUMAR SAGAR], trading as Candle and Crude, India.
We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain and protect information when you visit our website, purchase educational publications or interact with our services.
2. Information We Collect
Depending on how you use our website, we may collect:
- Personal information: Name, email address, mobile number and billing details.
- Purchase information: Products purchased, order numbers, transaction status, purchase amounts and download records.
- Account information: Login and account details if you create a customer account.
- Technical information: IP address, browser details, cookies and website usage information.
- Communications: Information submitted through contact forms, customer-support messages or other voluntary enquiries.
We aim to collect only the information reasonably necessary to provide our services.
3. How We Use Your Information
We use relevant information to:
- Process purchases of digital educational publications.
- Deliver PDF download links and purchase confirmations.
- Maintain transaction records and customer-support history.
- Respond to enquiries, refunds and complaints.
- Prevent fraud and protect website security.
- Maintain and improve website functionality.
- Meet applicable legal, taxation and regulatory obligations.
We will send promotional emails or newsletters only where we have an appropriate lawful basis, including consent when required. Customers may unsubscribe from promotional communications.
4. Payment Processing
Online payments are processed through third-party payment service providers, including Razorpay.
Payment providers may collect payment and transaction information in accordance with their own privacy notices.
Candle & Crude does not require customers to provide complete card numbers, CVVs or banking passwords directly to us. We maintain order and payment-status information necessary to administer purchases.
For more information, please review Razorpay’s privacy notice at https://razorpay.com/buyer-privacy-notice/.
5. Digital Purchases and Downloads
When customers purchase our educational PDFs or other digital products, we use relevant order details to verify payment, provide downloadable content and manage download permissions.
Download records may be maintained for transaction verification, customer support and prevention of unauthorised access.
6. Cookies and Website Technology
Our website uses cookies and related technologies where necessary for features such as shopping carts, checkout, customer sessions and website security.
Additional analytics or marketing cookies may be used if those services are enabled. Where required, we will provide appropriate notice and consent choices.
Users can manage cookies through their browser settings, although disabling certain cookies may affect website functionality.
7. Sharing of Information
We may share relevant information with service providers necessary to operate our website, including:
- Hostinger, for website hosting and email infrastructure.
- WooCommerce-related website services.
- Razorpay and other authorised payment service providers.
- Technical, security or communications service providers where applicable.
We may also disclose information when legally required.
We do not sell customer personal information to third-party data brokers.
8. Data Storage and Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including digital product delivery, customer support, recordkeeping, dispute resolution and applicable legal obligations.
Information that is no longer required will be deleted or anonymised as appropriate, subject to applicable retention requirements.
9. Data Security
We take reasonable administrative and technical precautions to protect customer information from unauthorised access, disclosure, alteration and loss.
However, no internet-based service or electronic storage system can be guaranteed completely secure.
10. Your Privacy Rights
Subject to applicable Indian law, you may contact us to request:
- Information about personal data we process.
- Correction of inaccurate personal information.
- Deletion of eligible personal information.
- Withdrawal of consent where processing is based on consent.
- Assistance with a privacy-related concern or grievance.
Certain information may need to be retained for legal, taxation, fraud-prevention or transaction-related purposes.
To submit a privacy request, email support@candleandcrude.com.
11. Third-Party Websites
Our website may contain links to financial exchanges, news publications, YouTube, Instagram, Telegram or other websites.
These third-party services maintain their own privacy practices. We encourage visitors to review their policies before providing personal information.
12. Educational Content
Candle & Crude provides financial education, market information and digital publications. Purchasing an educational product does not establish an investment-advisory relationship.
This policy does not itself authorise any activity regulated by SEBI.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, services or legal requirements.
The updated policy will be made available on this page with a revised effective date.
14. Contact Us
For privacy enquiries, customer information requests or concerns, please contact:
CANDLE & CRUDE
Website: https://candleandcrude.com
Email: support@candleandcrude.com
Operator: [MAYUR KUMAR SAGAR], India