CANDLE & CRUDE
Website: https://candleandcrude.com
Customer Support: support@candleandcrude.com
Last Updated: 20 October 2026
1. Introduction
Welcome to Candle & Crude.
This Refund, Cancellation & Digital Delivery Policy explains the conditions for purchasing, downloading, cancelling and requesting refunds for digital educational products offered through our website.
Candle & Crude primarily sells digital publications, including financial education PDFs, e-books, candlestick guides and other educational resources.
2. Digital Product Delivery
All our downloadable products are delivered electronically. No physical products are shipped.
After successful payment confirmation:
- Customers receive an order confirmation.
- Download access is provided through the order confirmation page and/or registered email address.
- Download limits and expiry periods, where applicable, are displayed or communicated for the purchased product.
Delivery is normally automated following successful payment. Occasionally, technical issues or payment verification delays may affect access.
If your download is unavailable, contact support@candleandcrude.com.
3. Cancellation Policy
Because our digital products are generally made available immediately after payment, cancellation may not be possible once download access has been provided.
Customers may request cancellation before delivery or download access is granted. Such requests will be assessed according to the circumstances.
Cancelling an order does not automatically guarantee a refund. However, nothing in this policy limits a customer’s rights under applicable consumer protection laws.
4. Refund Eligibility
Refund requests may be accepted in circumstances including:
A. Duplicate Payment
If the same purchase is accidentally charged more than once, the duplicate charge will be investigated and any confirmed excess payment refunded.
B. Payment Successful but Product Not Delivered
If payment has been successfully collected but access to the purchased digital product has not been provided, we will attempt to resolve the delivery issue.
Where delivery cannot be completed within a reasonable period, an appropriate refund will be provided.
C. Corrupted or Inaccessible Files
If a purchased PDF is damaged, corrupted or cannot be opened due to a problem with the supplied file, we will attempt to provide a working replacement.
If the problem cannot be resolved, a refund or other appropriate remedy may be offered.
D. Incorrect or Materially Misdescribed Product
If a customer receives a product materially different from what was advertised or purchased, we will review the complaint and provide an appropriate remedy in accordance with applicable law.
5. Change-of-Mind Requests
For correctly described digital products that have been successfully delivered and made accessible, refunds are generally not offered solely because the customer changes their mind, no longer needs the content or decides not to read it.
This does not affect refunds or remedies required by applicable law, including circumstances involving defective, deficient, incorrectly supplied or materially misrepresented products.
6. How to Request a Refund
Send your request to:
Please include:
- Your name
- Registered purchase email address
- WooCommerce order number
- Date and amount of payment
- Description of the issue
- Relevant supporting details or screenshots, if available
We encourage customers to report problems within 7 days of purchase to help us investigate promptly. This is a preferred reporting period, not a restriction on statutory consumer rights.
7. Refund Review and Processing
We aim to acknowledge customer complaints within 48 hours and work toward resolving them promptly, ordinarily within one month.
Where a refund is approved, we will initiate it through the original payment method wherever technically possible.
Refund settlement depends on the payment provider and the customer’s bank. Normal payment-gateway refunds may take approximately 7–10 working days after initiation, although actual timelines can vary.
Applicable statutory refund obligations and timelines take precedence over these estimates.
8. Product Access and Download Limits
Certain digital products may have restrictions on the number of downloads or the time during which download links remain active.
These conditions will be disclosed where applicable.
Customers experiencing legitimate access problems may contact support for assistance.
Purchase of a product grants a limited right to access and use the material under the applicable product terms. Unauthorised redistribution, resale or public sharing is not permitted.
9. Educational Disclaimer
Candle & Crude’s educational publications are intended to improve financial literacy and understanding of financial markets.
They do not constitute personalised investment advice or a guarantee of investment returns.
Customers should review the product description before purchasing.
10. Customer Grievances
For refund disputes, delivery problems, billing errors or other customer grievances, please contact:
Candle & Crude Customer Support / Grievance Contact
Email: support@candleandcrude.com
Responsible Person: [MAYUR KUMAR SAGAR]
Business Address: [BIJNOR, UTTAR PRADESH , INDIA]
We will review complaints fairly and provide remedies consistent with applicable consumer protection requirements.
11. Changes to This Policy
Candle & Crude may update this policy to reflect changes in its products, procedures or legal obligations.
Updated terms will be displayed on this page. Changes will not retrospectively remove consumers’ existing legal rights.
12. Contact
CANDLE & CRUDE
Website: https://candleandcrude.com
Email: support@candleandcrude.com
Business Operator: [MAYUR KUMAR SAGAR], trading as Candle and Crude.